*To help us provide the best possible service to you, please choose the item that most closely matches your question or issue from the field below. Click “Submit” after completion.
QUALITY OF DELIVERED SERVICE
We will endeavour to ensure that your order is delivered in a timely and responsible manner, as well as in the prescribed condition.
TAIFA CABLES & RETREADS is committed to meeting customers’ expectations through improved service in terms of order processing, information requirements, follow up on queries, service complaints, response time and quality of delivered service. The Customer Service line is open from 8:00 AM to 5:00 PM, Monday to Friday, and 8:00 AM to 12:30 PM on Saturdays. After office hours, your e-mail communication will be acted upon on the next working day.
Our Customer Service staff will strive to provide instant support and obtain immediate answers to all your enquiries. For those queries which require review, we endeavour to resolve within 72 hours.
ORDER PROCESSING
- To place an order; phone or e-mail the Customer Service unit.
- The Customer Service Assistant will confirm the product and delivery details with you.
- Your cleared orders will be processed and delivered within 24-72 hours.
- If there are changes affecting your scheduled delivery, the Customer Service unit will advise you accordingly.
You may seek information in the following areas:
- Specific product information
- Discrepancies on delivery and invoice
- To check order, credit or payment status
- Confirmation of account balances
SERVICE COMPLAINTS
- We would be very pleased to hear what we can do to meet your expectations as a customer.
- We shall do our best to respond and act quickly on your complaints.
